Privacy Policy

Due Dost LLC (“Due Dost”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit duedost.com or engage our debt settlement services.

This policy is prepared in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules 2011”) issued by the Government of India, along with any applicable amendments. By using our website or services, you consent to the practices described in this policy.

Please read this policy carefully. If you do not agree with any part of this policy, please do not use our website or services.

We collect only the information necessary to provide our debt settlement and financial advisory services. This includes:

2.1 Personal Information

• Full name
• Phone number and email address
• Residential or correspondence address
• Identity documents (Aadhaar, PAN) where required for service delivery

2.2 Financial Information (Sensitive Personal Data)

The following constitutes Sensitive Personal Data or Information (SPDI) under Indian law and is collected only with your explicit consent:

• Credit card or loan account numbers and outstanding balances
• Bank communications, demand notices, or settlement letters you share with us voluntarily
• Information about your lenders and overdue amounts
• Financial hardship details relevant to your settlement case

2.3 Technical & Usage Data

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Cookie identifiers and session data (see Section 5)
• Referral URLs and search terms that led you to our website

We use the information we collect for the following purposes only:

• Service Delivery: To assess your debt situation, develop a settlement strategy, and provide personalised debt settlement, credit card settlement, personal loan settlement, and anti-harassment services.
• Lender Communication: To communicate, negotiate, and correspond with your lenders, banks, or NBFCs on your behalf as your authorised representative.
• Service Updates & Follow-ups: To send you updates on the status of your settlement case, request additional documents, or follow up on pending actions.
• Legal & Regulatory Compliance: To comply with applicable laws, court orders, government directives, or regulatory requirements under Indian law.
• Website Improvement: To analyse usage patterns, improve website functionality, and enhance user experience using aggregated, anonymised data.

We share your information only in the following strictly limited circumstances:

We never share your data with advertising networks, data brokers, or marketing companies.

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors interact with our content.

You may disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website. For more information, refer to your browser’s help documentation.

We take the security of your personal and financial information seriously. We implement industry-standard safeguards including:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• Access controls ensuring only authorised personnel can access client data
• Secure storage of sensitive documents with restricted access logs
• Regular review of our data handling practices and security measures

Please note: No method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and interests, we will notify you as required by applicable law.

We retain your personal and financial data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Under applicable Indian data protection law, including the SPDI Rules 2011, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Withdrawal of Consent: You may withdraw your consent to the processing of your Sensitive Personal Data at any time, subject to the condition that withdrawal may affect our ability to continue providing services to you.
• Right to Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Grievance Redressal: If you believe your privacy rights have been violated, you may raise a complaint with us. We are committed to addressing all concerns promptly and fairly.

To exercise any of these rights, please contact us in writing at support@duedost.com. We will acknowledge your request within 72 hours and respond fully within 30 days.

Our website may contain links to external websites, including lender portals, government resources, and informational articles. These third-party sites are not operated by Due Dost and have their own independent privacy policies.

We have no control over, and assume no responsibility for, the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy policy of every website you visit before providing any personal information.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. When we make material changes, we will:

• Post the updated policy on this page with a revised “Last Updated” date
• Notify active clients via email or SMS where the changes are significant

Your continued use of our website or services after any changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through any of the following channels:

We aim to respond to all privacy-related queries within 30 working days. For urgent concerns, please call us directly.